Refund Policy

Return Authorization Steps

The documented approach of scrubdaddy is as follows: the request must begin through support@scrubdaddykitchen.shop or 303-359-5226; items must not be sent until return authorization has been issued; at the same time, authorization includes a merchant-funded label or equivalent free return arrangement.

Items Outside the Voluntary Return Program

As part of the service commitment made by scrubdaddy, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Inspection and Refund Timing

The documented approach of scrubdaddy is as follows: a bank or card issuer may need additional time to post the credit; for completeness, the store sends approved funds to the original payment method no later than 5-10 business days after approval; additionally, returned merchandise is inspected when it reaches the authorized return location.

Your 30-Day Choice

The customer-facing practice followed by scrubdaddy is that the voluntary return window remains open for 30 days following receipt; additionally, the same 30-day window is available for exchanges.

Before and After Dispatch

To state the position of scrubdaddy precisely, the store can consider cancellation only before dispatch; at the same time, after shipment, the order is handled under this Refund Policy.

Where Approved Returns Go

Under this policy at scrubdaddy, the standard authorized-return location is 216 North Ave 21, Los Angeles, California, 90031, United States; additionally, customers should use another facility only if written authorization identifies it.

Who Pays Return Shipping

Under this policy at scrubdaddy, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; as a related safeguard, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Merchant Details for This Policy

For customers shopping with scrubdaddy, the governing rule is clear: customer correspondence may be sent to support@scrubdaddykitchen.shop; additionally, the merchant location and standard authorized-return address is 216 North Ave 21, Los Angeles, California, 90031, United States; at the same time, telephone support is available through 303-359-5226; at the same time, this website is operated for customers by scrubdaddy.