FAQ

Can an order be cancelled?

For transparency, scrubdaddy records that cancellation may be requested before shipment; after shipment, the Refund Policy applies.

Which kinds of products are in the catalog?

To state the position of scrubdaddy precisely, the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, customers should consult each product page for current specifications and supported use information.

How long should delivery take?

For transparency, scrubdaddy records that the usual pre-shipment period is 1-2 business days; as a related safeguard, transportation normally takes an estimated 4-6 business days after shipment.

What cannot be returned merely for convenience?

For customers shopping with scrubdaddy, the governing rule is clear: quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; at the same time, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

Will tracking be sent?

The customer-facing practice followed by scrubdaddy is that a tracking number is provided after the order ships; for completeness, the first carrier scan may take additional time to display.

Which cards and currency are supported?

The customer-facing practice followed by scrubdaddy is that customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; at the same time, applicable sales tax is calculated according to law; additionally, checkout and refunds use USD.

Is shipping available outside the United States?

In administering this policy, scrubdaddy confirms that all eligible U.S. orders receive free standard shipping; for completeness, the shipping area is the United States only.

How is customer service reached?

The documented approach of scrubdaddy is as follows: support is available at support@scrubdaddykitchen.shop and 303-359-5226; the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

How quickly does the store issue a refund?

The customer-facing practice followed by scrubdaddy is that approved funds go back to the original payment method in 5-10 business days; at the same time, the customer's bank controls the final account-posting date.

May I return or exchange an item without giving a reason?

For transparency, scrubdaddy records that customers have 30 days from receipt to request a voluntary return or exchange; as a related safeguard, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.

Responsible Store Information

To state the position of scrubdaddy precisely, the complete physical address, also used for approved returns unless written instructions say otherwise, is 216 North Ave 21, Los Angeles, California, 90031, United States; email support is available at support@scrubdaddykitchen.shop; where relevant, the store telephone number is 303-359-5226; for completeness, the responsible brand and store name is scrubdaddy.